Politique d’expédition
SHIPPING POLICY
Last Updated: June 2026
Order Processing
All orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email with your order details once your purchase is complete.
Please ensure your shipping address and contact number are correct at checkout — we are not responsible for delays caused by incorrect information.
Shipping Options & Estimated Delivery Times
We offer two shipping options at checkout:
Standard Shipping — Free on orders over $50
Estimated delivery: 12–20 business days
Tracking is provided once your order is dispatched.
Choice Shipping — Faster Delivery ⚡
Estimated delivery: 5–10 business days
This is our expedited shipping option, available for select products and regions. Ideal if you need your order sooner.
Shipping Rates
Order ValueStandard ShippingChoice ShippingUnder $50Calculated at checkoutCalculated at checkoutOver $50FREEDiscounted rate
Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can use this to monitor your delivery in real time. Please allow 3–5 days for tracking information to update after dispatch.
Customs & Import Duties
International orders may be subject to customs fees or import duties depending on your country's regulations. These charges are the responsibility of the customer and are not included in our product or shipping prices.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at [your email] and we will investigate with our shipping partner promptly.
We are not liable for delays caused by customs clearance, weather conditions, or courier service disruptions — however, we will always do our best to resolve any issue for you.
Delivery Issues
If your package is marked as delivered but you have not received it, please:
Check with neighbors or building reception
Contact your local courier with the tracking number
Reach out to us within 3 days of the marked delivery date
Contact Us
For any shipping inquiries, visit our Contact page or email us at [celectialthread1@outlook.com].