Politique de remboursement

Return and Refund Policy
Last updated: June 2026
Overview
Due to the nature of our business, all orders are sourced and shipped directly from our suppliers. Please read this policy carefully before placing your order.

Order Cancellations
Orders can be cancelled within 24 hours of placement. After that, the order is already being processed or shipped and cannot be cancelled.

Returns
We accept return/refund requests in the following cases only:

You received the wrong item
The item arrived damaged or defective
The item was not delivered within the estimated timeframe (generally 15–45 business days depending on destination)

We do not accept returns for:

Change of mind or buyer's remorse
Wrong size ordered by the customer (please check size charts carefully)
Minor color differences due to screen display settings
Delays caused by customs clearance

How to Request a Refund or Replacement

Contact us at [your email] within 7 days of receiving your order
Include your order number, a clear description of the issue, and photos/video of the item
We will review your request and respond within 3–5 business days

Refund Method
Approved refunds will be issued to your original payment method within 7–14 business days depending on your bank or payment provider.
In some cases we may offer a replacement item instead of a refund, at our discretion.

Non-Refundable Situations

Items returned without prior approval
Items damaged due to customer misuse
Requests made after 7 days of delivery confirmation

Shipping Costs
Return shipping costs (if applicable) are the customer's responsibility unless the error was on our end.

Contact Us
For any questions regarding your order:
📧 [celectialthread1@outlook.com]
⏱ We respond within 1–2 business days